Anyone working in a Bi-silque factory today will tell you how important quality control and continuous improvement are to our bottom line and sustainability. They directly impact the amount of waste and rework a company experiences - increasing costs and negatively impacting our environment. It is every employee’s responsibility, but requires oversight and process to be effective.
To this end, Bi-silque employs two leader, one for Quality Control and the other for Continuous Improvement, and operates under the guidelines of ISO 9001 2008. ISO 9001 addresses requirements for quality management systems and includes seven management principles upon which the family of standards is based.
Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Leadership: Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
Engagement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.
Improvement: Improvement of the organization's overall performance should be a permanent objective of the organization.
Evidence-based decision making: Effective decisions are based on the analysis of data and information.
Relationship management: An organization and its external providers (suppliers, contractors, service providers) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
By leveraging the benefits available through quality control and continuous improvement, Bi-silque betters the company, our customers and industry at large.