Revision Date: 06th of January 2023
1. Who will hold your information?
1.1. Your information will be held by Bi-silque, S.A., a company registered in Portugal, with the VAT No. 500924902 and the registered office at Rua Cais da Estação, Nº340, 3885-528 Esmoriz.
1.2. In case Bi-silque, for any reason, is sold or integrated with another business, your details may be disclosed to our advisors, any prospective buyer and their advisors, and will be passed on to the new owners of the business.
1.3. User data may also be transferred outside the European Union when in accordance with the terms set out in Article 49º of the General Data Protection Regulation:
1.3.1. Necessary for the execution of some type of contract between the owner of the data and the person responsible for its treatment.
1.3.2. Necessary or legally required for the protection of an important public interest, for the declaration or exercise/defense of a right in a judicial process.
2. The information about you which we collect may include
2.1. Personal contact details such as name, address, contact telephone numbers, email address and any other information provided at the time of registering on our websites or Landing pages via the Registration forms.
2.2. Information to assist us in the operation of our services including, when available, your IP address, your operating system and browser type. This is used to create statistical data about our users' browsing actions and patterns and does not identify any individual.
2.3. Information and records of correspondence in case you, for some reason, entre in contact with us.
2.4. Details of transactions you carry out with us through our website and fulfilment of your orders.
3. How we gather the information that we hold about you
3.1. The information that we receive about you is that that is supplied by you when submitting information to us through our websites or landing pages.
3.3. If you contact us by telephone or in writing, we may keep a record of that correspondence or phone call.
3.4. Additionally, we may also receive your personal information from our direct marketing activities.
3.5. We may monitor or record communications with us in which you take part:
3.5.1. to assist us with the development of our services;
3.5.2. to train our staff;
3.5.3. if requested by order of the Court, regulatory body, or a law enforcement institution.
4. Purposes for which we hold and use your information
We may use your information for several purposes which are outlined below:
4.1. The provision of services for you
4.1.1. to administer and maintain our records;
4.1.2. to ensure that our services continue to be the most appropriate for your needs and that the content from our websites is presented in the most effective manner to you on your devices (computer, tablet, smartphone);
4.1.3. to verify your identity and to respond to any query that you may address to us;
4.1.4. to fulfil any contractual obligations, we might have with you.
4.2. We reserve the right to send all our customers email communications from time-to-time regarding updates or changes to our services, technical, administrative, and legal notices relevant to our websites which we consider essential.
4.3.1. We may use your data to provide you with information about our services or products which may be of interest to you, and we may contact you about these by post, telephone or email.
4.4. Other purposes:
4.4.1. Your information may be used by us for the purpose of research and statistical analysis and internal customer service monitoring.
4.4.2. We may disclose information to its subsidiary companies or to a Court, regulatory body, or law enforcement institution.
5. Keeping information up to date and secure
5.1. If any of the information that you have provided to us changes, for example if you change your email address or other contact details or if you wish to cancel your registration with us, please let us know by sending us an email.
5.2. We are committed to protecting the security of your personal information. We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security.
6. Your rights
6.1. You may have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights are set out below:
6.1.1. You have the right to be informed – all organizations must be completely transparent in how they are using personal data (personal data may include data such as a work email and work mobile if they are specific to an individual).
6.1.2. You are entitled to have access to your personal data. The right of access - individuals will have the right to know exactly what information is held about them and how it is processed. You may request by writing to us (at the address given below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response.
6.1.3. The right of rectification - individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
6.1.4. The right to erasure - also known as 'the right to be forgotten', this refers to an individual's right to have their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue. You are entitled to request that we stop using information about you for the purpose of direct marketing (i.e., the communication to you (by whatever means) of any advertising or marketing material).
6.1.5. The right to restrict processing - an individual's right to block or suppress processing of their personal data.
6.1.6. The right to data portability - this allows individuals to retain and reuse their personal data for their own purpose.
6.1.7. The right to object - in certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
6.1.8. Rights of automated decision making and profiling - the GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them or is based on automated processing.
8. Contact Details